Do you need information or assistance?

About us

A reference point for high-quality jewelry and accessories.

We have two product lines:

- The line made of 925 Sterling Silver and plated with 18K Gold. Over 80% of the silver and 100% of the gold used in our jewelry is recycled to reduce the impact on natural resource exploitation. They do not contain nickel, lead, or cadmium. They do not tarnish or discolor.

- The line made of stainless steel and/or plated with 24K gold.
They do not contain nickel, lead, or cadmium. Waterproof, they do not darken or fade.

Contact Us

Whatsapp : +39 3201571465

E-mail : info@oaya.it

Instagram direct : @oayaofficial

How many days does shipping and how can I get free shipping?

EXPRESS SHIPPING IN ITALY: 24/48 WORKING HOURS. FREE FOR ORDERS ABOVE €49.

• All orders placed before 12:00 are processed within the working day, for orders after this time they will be processed the following day.

• For orders below €49, shipping costs €6.

• We ship with GLS courier.

• Two delivery attempts will be made, in the event that the recipient is not present at the address provided, the package will return to the sender.

EXPRESS SHIPPING IN EUROPE 48/72 H.

• In Europe, the cost of shipping is calculated at the time of check-out. 

• Shipping costs do not include any taxes, duties, taxes and import taxes and customs clearance costs, applicable in the country of destination, where this is different from Italy and will be charged to the customer.

Sustainability

Our line made of 925 Sterling Silver and plated with 18K Gold is sustainable.

Over 80% of the silver and 100% of the gold used in our jewelry is recycled to reduce the impact on natural resource exploitation.

How to place a pre-order?

You can pre-order our jewelry by contacting us or purchasing products on pre-order.

By subscribing to our Newsletter (available on the Home Page or at the bottom of the website), you will receive previews of new collections and any restocks with launch date and time.

Care

OUR JEWELS DO NOT OXIDIZE, DO NOT DARK, DO NOT FAD AND ARE WATER RESISTANT.

Avoid contact with aggressive chemical agents, chlorinated water, perfumes, creams, and cosmetics.

Clean the jewelry every two months with water and mild soap, then dry thoroughly with a cotton cloth.

Gift Box

Your purchase is packaged in our exclusive mini Bag and Box accompanied by a Card.

• In the NOTES section, available in the shopping cart, you can request the addition of a greeting card by entering the message to be delivered.

Order Tracking

Enter your tracking code received by email at the following link: click here

Track your shipment to see the delivery status. Two delivery attempts will be made, in the event that the recipient is not present at the address provided, the package will return to the sender.

The tracking code may be activated after a few hours, so do not worry if, by clicking immediately on the tracking code we have provided you, you do not see any updates. If you have any questions, contact us at info@oaya.it

Return Policy and Refund

THE RETURN POLICY MUST BE COMMUNICATED WITHIN 14 DAYS FROM THE DELIVERY OF THE ORDER.

In our information notice refund all information and indications are present. The cost of shipping for returned products will be charged to the customer.

Payment methods

ON OUR WEBSITE YOU CAN BUY WITH:

• Prepaid or credit card.

• Bank Transfer.

• Paypal.

• Apple Pay.

• Satispay.

Do you have customer support?

We're always at your service. You can also schedule a virtual appointment: to choose the perfect gift or to receive advice on styling jewelry, we'll be happy to assist you.

You can reach us at 3201571465 (also on WhatsApp) or via email at info@oaya.it

  • Our line is made of 925 Sterling Silver and plated with 18K Gold. Over 80% of the silver and 100% of the gold used in our jewelry is recycled to reduce the impact on natural resource exploitation. They do not contain nickel, lead, or cadmium. Water-resistant, they do not tarnish or discolor.

  • Our gold plating is made of a brass base (lead, nickel, and cadmium-free, and hypoallergenic).
    Furthermore, it exceeds the European standard: with a thickness of 3 microns and 5 microns for rings with stones. Our galvanization is done with 18-carat gold baths with a 24-carat finish, preventing oxidation of the plating and jewelry.

  • We are always at your service. You can also schedule a virtual appointment: to choose the perfect gift or to receive advice on styling jewelry, we would be delighted to assist you.

    You can contact us at 3201571465 (also on WhatsApp) or via email at info@oaya.it

1 of 3